Alvar Pet

The customer covers the costs of shipping and handling of returns, &#x20AC;10 will be deducted from the refund amount.Please note that not picking up your parcel is not a customer return. If you wish your parcel to be resent, we will charge a &#x20AC;15 delivery and handling fee for the extra shipping costs. The same fee will be charged if you want the order to be processed as a customer return.

The customer covers the costs of shipping and handling of returns, &euro;10 will be deducted from the refund amount.Please note that not picking up your parcel is not a customer return. If you wish your parcel to be resent, we will charge a &euro;15 delivery and handling fee for the extra shipping costs. The same fee will be charged if you want the order to be processed as a customer return.

How much do returns cost?

Orders

Returns & refunds

How often should I feed my dog per day?

Is dry food good for my dog?

Should the food be weighed before feeding?

Dogs are carnivores - is it possible to feed them plant based food only?

Can I continue to feed the puppy food to my adult dog?

How do I change my dog's food to Alvar's dry food?

What food shouldn't my dog eat?

How do I feed my dog to avoid overweight?

My dog is a picky eater. What should I watch out for?

Is your food low in purine?

Do you have food for dogs with allergies?

Is your food glutenfree?

Is your food suitable for cats?

What are Dr. Alvar+ compounds?

How do I know which Dr. Alvar+ compound will suit my dog best?

What if my dogs current food does not contain the Dr. Alvar+ compound I think my dog needs?

Why many of your dry food products contain the same Dr. Alvar+ compounds?

Why some of the products contain more than one Dr. Alvar+ compound?

Why are you mentioning the same nutrients in several Dr. Alvar+ compounds?

Dr. Alvar+

Dog nutrition

How and how long should the food be stored?

What is the daily recommended amount of XXg in deciliters?

Are Alvar Pet's dry food full and complete meals?

Are you offering puppy food?

Is your food suitable for overweight dogs?

Can your dry food be fed moistened?

Why does your dry food smell?

Who developed Alvar Pet's recipes?

My dog also eats raw foods. Can I mix it with your food and how?

How do you guarantee the food quality and security?

Do you offer vegan food?

Is the potato in my dog's food the same?

Steady recall

Dry food

Why to choose Alvar's chicken Bowl?

Who has created the Bowl recipe?

Can the product be used as a full meal or as a topper?

How to use the product?

How the product should be stored?

Where is the product produced and where are the ingredients from?

How is the Bowl produced?

What is the carbon paw print of the product?

Why is the product sold in such small packages?

Chicken bowl

Are Alvar's toppers a complete and balanced diet?

Why do you have wet food in your selection, isn't dry food more sustainable?

How should the topper be stored?

How long is the topper's shelf life once opened?

Can the topper be frozen?

How much topper to include in my dog's diet?

What fish is included in the wild fish topper?

What parts are included in the chicken topper?

Wetfood

Toppers

What size are the treats?

How long do the treats last once opened?

How many treats can I feed my dog?

Where does the deer in the treats come from?

Who produces the deer treats?

The label says “May contain traces of metal from hunting”, what does that mean exactly?

What size are the Deer treats?

Are the deer treats suitable for all dogs, including puppies?

Are there any unique features or qualities of the wild deer that set it apart from other protein sources in dog treats?

Alvar's Snack Wild Deer

Dried fish heads, what are they?

Dried Fish Heads

Treats

Why elk skin?

How often should I give chews to my dog?

Are Alvar chews suitable for puppies?

Where are the chews produced?

Are Alvar chews suitable for allergic dogs?

My dog swallowed a chew, what to do?

Chews

Where are the toys made?

What are the toys made of?

How do I re-tie the knot on my Crafty toy?

What size dogs are the toys suitable for?

How do I repair a broken toy?

Are the toys safe for my dog?

My dog breaks everything, should I buy the toy?

Why can’t I choose the color of the Crafty toy?

Why are the toys so expensive?

Toys

Alvar products

What is your ethical stance on meat production?

Do you use genetically modified ingredients in your food?

What preservatives do you use in your food?

Which parts of the chicken do you use for your food?

Does your fish food contain dioxins and PCBs?

Are insects healthy for dogs?

My dog is allergic, would insect food be a good solution?

Is insect protein more sustainable?

Where are the insects from?

Is insect protein suitable for puppies?

Insect protein

What are the ingredient origins of dry foods?

What are the ingredient origins of treats?

What are the ingredient origins of your toppers?

What are the ingredient origins of your chews?

Ingredient origins

Ingredients

Where do you produce your dry food?

Where do you produce your treats?

Where are Alvar's chews produced?

Made in - list of production partners

Production

How can I make changes to my subscription?

How do I add products to my order?

Can I change the next order date?

How does your referral program work?

How can I try another recipe?

How do I use my loyalty benefits?

My Alvar account

How often do you deliver the food?

Who delivers your food?

Is a home delivery environmentally friendly?

Where do you deliver?

What happens to my delivery if I'm not at home?

How do I know when the delivery arrives?

How much does delivery cost? copy

Deliveries

Why do you use a paper bag and how does it keep the food fresh?

What impact does your packaging have on the environment?

How do I open the food bag?

How can I keep the bag closed after opening?

Packaging

What is a carbon pawprint?

How can I reduce the carbon footprint of my dog?

How are your products climate and environmentally friendly?

How do you calculate your emissions?

What does corporate responsibility and sustainability mean to Alvar?

The CO2 pawprint of each product

How do you compensate your emissions?

How is double counting taking into account in your chosen compensation projects?

What happens to the forests after the compensation ends?

How the amount of forest sequestration is calculated?

Is there any research about environmental impact of your chosen compensation projects?

Compensation

Sustainability

Who is Alvar?

How can I become part of Alvar's pack?

Why and when was Alvar Pet founded?

Who is behind Alvar Pet?

Where can I find your contactinformation?

About Alvar Pet

How do I choose the right puppy food for my puppies?

Why is there no Breeder's club info in English?

Breeder's club

How much does your food cost?

How much does delivery cost?

What payment methods can I use?

When do you deduct the subscription payment from my account?

Payments & Prices

How do I start an Alvar-subscription?

Do I have to subscribe?

What is a tailored meal plan?

What is special with Alvar's tailored meal plan?

How often is the food delivered?

Do you have a taste guarantee?

Tailored meal plan

What are the advantages of your subscription?

How do I cancel my subscription?

How to order food for multiple dogs?

What can I do if my payment method is not accepted?

Is it possible to have a subscription without dry food?

How can I put my subscription on-hold?

Subscription

Can I buy your products as a one-time order?

Webshop

What is your returns policy?

What happens if I don't pick up my parcel?

Why did we change from paperbags to plastic?

Who are the dogs on the kibble bags?

When are we changing to the new packaging?

Why did we change the names of the dry food recipes?

What are the new dry food pack sizes?

What are the new subscription order sizes?

New packaging

What should I do if the new recipe doesn't suit my dog?

Where are the new kibble recipes produced?

What changes have been made to the recipes?

What does it mean that some of the recipes contain “fresh meat”?

What is the difference between life stage & special needs recipes?

Which recipes have changed and where can I see what has changed in my dog’s recipe?

List of old and new recipe names

New recipes

Alvar's new recipes and packaging

How much do returns cost?Updated 9 months ago