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Returns & refunds

What is your returns policy?

One-off shop orders. We accept returns for our one-off shop orders within 14 days of receiving the products. The return must be shipped within 14 days of sending the notification. The items must be unused, unopened and in a resalable condition – mean

How much do returns cost?

The customer covers the costs of shipping and handling of returns, €10 will be deducted from the refund amount. Please note that not picking up your parcel is not a customer return. If you wish your parcel to be resent, we will charge a €15 delivery

What happens if I don't pick up my parcel?

If you don't pick up your parcel, it will be returned to us. Please note that not picking up your parcel is not a customer return. If you wish your parcel to be resent, we will charge a €15 delivery and handling fee for the extra shipping costs. The