What is your returns policy?Updated 8 months ago

One-off shop orders

We accept returns for our one-off shop orders within 14 days of receiving the products. The return must be shipped within 14 days of sending the notification. The items must be unused, unopened and in a resalable condition – meaning the labels and tags must remain attached. Discount products cannot be returned.

The customer covers the costs of shipping and handling of returns, €10 will be deducted from the refund amount.

If you wish to place a return, please send us an email to [email protected] and in the message, inform us of the order number and which items you are returning. We will send you a shipping instruction in a reply.

You will receive a refund once the package has arrived to us, and we have checked the condition of the products. The refund will be issued to the same payment method used when purchasing the products.

Subscription orders

Products sold from the online store are customised animal feed bags, and thereby faultless products have no right of return or exchange (see Chapter 6, Section 16 of the Consumer Protection Act).

NB. Please note that not picking up your parcel is not a customer return. If you wish your parcel to be resent, we will charge a €15 delivery and handling fee for the extra shipping costs. The same fee will be charged if you want the order to be processed as a customer return.

Read more about our terms & conditions here.