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Alvar Pet logo

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My Alvar account

How can I make changes to my subscription?

All changes (order date, interval, size, recipe changes, delays, cancellations) to the subscription can be made through our own customer page. Please note that an order that is already in process cannot be edited. If you notice an error in the proces

How do I add products to my order?

You can make changes to your subscription in your customer pages on our website. The whole product selection can be found under the "Browse all products" -button on the front page or on the edit subscription -page. All the products that are added to

Can I change the next order date?

You can always change the next order date if the order payment has not yet been processed. The exact order date can be seen by logging in to your customer page. The next order date can be easily changed already from the front page by either skipping

How does your referral program work?

Recommend Alvar to your friend and get benefits! You can find a personal referral link from your customer page under the Benefits tab. You can share your link however you want. When your friend orders their first order, you both get a 10€ or 100SEK d

How can I try another recipe?

If you wish to try out another recipe, you can go and edit your subscription on the customer app. You can change the food and do any other edits on your customer page or purchase a new recipe from our one-off shop. You can find 2kg bags from both pla

How do I use my loyalty benefits?

You see your available and upcoming benefits, and can use them on your own customer page, under the "Benefits" tab. Under the benefit, just click "Claim". Then you need to choose which product you want to apply the bonus to, save and wait until the b